UltraQ TroubleShooting Guide

The BBQ Guru mobile application won’t open on my device.  

Check in the Google Play or Apple store to see if the application has an update available and if so, download and install the update and try again. If no update is available, uninstall the application and download it again. If the problem persists, contact mobileapp@thebbqguru.com with the details of your issue as well as the make/model of your device and what platform you are running on it. 

My device won’t connect to the mobile application. 

Before attempting to connect again, ensure that Bluetooth is enabled on your device and that the Bluetooth LED indicator light on the UltraQ is blinking. If it is not blinking, contact BBQ Guru Customer Service immediately. If it is blinking, reopen the application and attempt to connect again. You must be within the Bluetooth range of the device, which is approximately 450 feet direct line of sight. 

How to switch device controllers. 

The most recommended way to switch your UltraQ controller is to open the BBQ Guru application from your current controller, from the menu make sure to Logout of Share My Cook and then select the Disconnect From Bluetooth button then close the application. This will remove the association of your Share My Cook account and remove Bluetooth connection with the current controller. Next open the BBQ Guru app with the new controller you would like to use, make sure your Bluetooth is enabled and follow the prompts to connect to your UltraQ. Once Bluetooth is connected reconnect to your Share My Cook account and re-establish your Wi-Fi connection if necessary. 

How to change your Share My Cook account. 

The easiest way to change the Share My Cook account registered to the device is to first use the BBQ Guru app menu to Logout of Share My Cook. After doing so you must use the menu option to Reconnect to Wi-Fi, follow the prompt to enter another account username and password or create a new account. After doing so re-establish your wireless network connection by selecting your network and entering the password. Your device should now be removed from the original account and activated on the new one. 

The temperature readings and/or screen seems frozen. 

As soon as you are out of the Bluetooth range of the UltraQ, it will no longer be able to receive real-time temperature readings. Check if the Bluetooth LED indicator light on the UltraQ is solid blue. If it is blinking, it no longer has a Bluetooth connection  

The pit temperature is going higher than the desired setpoint. 

Inspect the cooker to ensure it is sealed tightly at the firebox and there are no spots allowing air to come in and contact the fire.  

Enable the Open Lid Detection feature. This allows the UltraQ to detect when the pit is opened and the temperature drops. If the feature is turned off, the UltraQ will detect that the pit temperature is dropping on its own accord and will run the fan while the lid or door is open and this will cause the pit temperature to spike. If the fan is running constantly, unplug the control and plug it back in to reboot the device. The fan may then run normally. If it does not, there may be a bad relay in the fan or in the control. Contact customerservice@thebbqguru.com immediately. 

The pit temperature is not correct. 

It is normal for the temperature in the dome of a pit to be hotter than on the cooking grate. Thermometers that come with most pits are not nearly as accurate as the UltraQ. If the pit probe is too close to the food, it may read a lower temperature from the cool vapors coming off of the food. Place the pit probe 3 to 4 inches away from the food. 

The pit probe may be damaged and reading incorrectly. Swap the pit probe with a food probe in their respective jacks. If the food probe reads correctly in the pit jack, then the pit probe is bad. If the food probe also reads incorrectly, it may be bad as well or there may be an issue with the control unit itself. Contact customerservice@thebbqguru.com immediately. 

If the display shows “---“, first check that the probe is fully pushed into its jack. If it is, the probe may be bad. If the probe wire shows small, reddish bumps on the outside of the stainless-steel mesh braiding, the silicone insulation has started to melt out because the probe was exposed to direct flame or excessive temperatures. Purchase a new probe at bbqguru.com

The food temperature is not correct. 

It is normal for different brands of thermometers to vary in temperature reading but they should typically be within a few degrees. Place your non-Guru product into boiling water and ice water to check for accuracy.  

If the food probe is reading hotter than another food probe, check that the probe is fully inserted into the food at the thickest part. If too much of the shaft is exposed, it will cause the probe to read hot. If the food has a bone inside of it, be sure that the probe is not touching any part of the bone. 

If the display shows “---“, first check that the probe is fully pushed into its jack. If it is, the probe may be bad. If the probe wire shows small, reddish bumps on the outside of the stainless-steel mesh braiding, the silicone insulation has started to melt out because the probe was exposed to direct flame or excessive temperatures. Purchase a new probe at bbqguru.com