DynaQ Troubleshooting Guide

I want to use the DynaQ, but my Bluetooth-enabled device is lost/broken/unavailable. Upon powering your control, it will automatically begin to regulate temperature based on the last settings that 16 were set. You can use the settings from your previous cook or reset to factory default by holding down the button on the left side for 4 seconds. When the control reboots, it will automatically start controlling using the default pit temperature of 250°. Use a thermometer to ensure your food has reached its proper internal temperature before consuming. 

The BBQ Guru mobile application won’t open on my device. Check in the Google Play or Apple store to see if the application has an update available and if so, download and install the update and try again. If no update is available, uninstall the application and download it again. If the problem persists, contact mobileapp@thebbqguru.com with the details of your issue as well as the make/model of your device and what platform you are running on it. 

My device won’t connect to the mobile application. Before attempting to connect again, ensure that Bluetooth is enabled on your device and that the Bluetooth LED indicator light on the DynaQ is blinking. If it is not blinking, contact BBQ Guru Customer Service immediately. If it is blinking, reopen the application and attempt to connect again. You must be within the Bluetooth range of the device, which is approximately 450 feet direct line of sight. 

I want to add another DynaQ or UltraQ controller device onto the application. On the main application screen, swipe left on the area where the control name is. It will slide to a new controller dashboard where it says “Tap to Add”. Follow the instructions as prompted on the screen. You can monitor both controllers by swiping left or right between the two main dashboards. 

I want to control my DynaQ from a different Bluetooth-enabled device. Select the Disconnect From Bluetooth button from the menu and close the application. This will remove the Bluetooth connection with the current controller. Download the BBQ Guru app onto the other Bluetoothenabled device that you want to use. Make sure your Bluetooth is enabled, open the application, and follow the prompts to connect to your DynaQ again. 

The temperature readings and/or screen seems frozen. As soon as you are out of the Bluetooth range of the DynaQ, it will no longer be able to receive real-time temperature readings. Check if the Bluetooth LED indicator light on the DynaQ is solid blue. If it is blinking, it no longer has a Bluetooth connection. The pit temperature is going higher than the desired setpoint. Inspect the pit to ensure it is sealed tightly at the firebox and that there are no spots allowing air to come in and contact the fire. Enable the Open Lid Detection feature. This allows the DynaQ to detect when the pit is opened and if the pit temperature drops. If the feature is turned off, the DynaQ will detect that the pit temperature is dropping on its own accord and will run the fan while the lid or door is open, which will cause the pit temperature to spike. If the fan is running constantly, unplug the control and plug it back in to reboot the device. The fan may then run normally. If it does not, contact customerservice@thebbqguru.com immediately. 

The pit temperature is not correct. It is normal for the temperature in the dome of a pit to be hotter than on the cooking grate. Thermometers that come with most pits are not typically as accurate as the DynaQ. If the pit probe is too close to the food, it may read a lower temperature from the cool vapors coming off the food. Place the pit probe 3 to 4 inches away from the food. The pit probe may be damaged and reading incorrectly. Swap the pit probe with a food probe in their respective 17 jacks. If the food probe reads correctly in the pit jack, then the pit probe is bad. If the food probe also reads incorrectly, it may be bad as well or there may be an issue with the control unit itself. Contact customerservice@thebbqguru.com immediately. If the probe wire shows small, reddish bumps on the outside of the stainless-steel mesh braiding, the silicone insulation has started to melt out because the probe was exposed to direct flame or excessive temperatures. Purchase a new probe at bbqguru.com

The food temperature is not correct. It is normal for different brands of thermometers to vary in temperature reading but they should typically be within a few degrees. Place your non-Guru product into boiling water and ice water to check for accuracy. Check that the probe is fully inserted into the food at the thickest part. If too much of the shaft is exposed, it will cause the probe to read hot. If the food has a bone inside of it, be sure that the probe is not touching any part of the bone. If the probe wire shows small, reddish bumps on the outside of the stainless-steel mesh braiding, the silicone insulation has started to melt out because the probe was exposed to direct flame or excessive temperatures. Purchase a new probe at bbqguru.com.