To qualify, all returns and exchanges must be accompanied by the original receipt, the original documentation, instruction manuals, parts and components (including probes, controller, and accessories) and the original manufacturer packaging. Failure to include such items may prevent or delay your refund or exchange.
Items must be in a condition that permits us to resell them. The BBQ Guru will not accept the following items for return: (i) items that have been personalized or customized: (ii) special order items, if not part of the BBQ Guru retail sales offering (iii) items that have been used, altered or that show wear or damage; (iv) gift cards (v) services.
DigiQ DX2, CyberQ Wi-Fi and PartyQ controls and fans (2 Year limited warranty) The BBQ Guru warrants this product to be free from defect in workmanship and materials for a period of 2 years from the date of purchase.
Pit/Food Probes, Power Packs, and other Accessories (90 day limited warranty) The BBQ Guru warrants these products to be free from defect in workmanship and materials for a period of 90 days from the date of purchase.
Should the unit malfunction within the warranty period, you must get a Return Material Authorization (RMA) number to return it to the factory by emailing a description of your problem and your name, address, email, phone number, and date of purchase to email@example.com. If defective, it will be repaired or replaced (at the discretion of BBQ Guru) at no cost. There are no user serviceable parts on this unit.
This warranty is void if the unit shows evidence of tampering or being subjected to moisture, excessive heat, corrosion or other misuse. Components with excessive wear or damage due to misuse will not be covered under warranty.
If your control, probe power pack or fan is malfunctioning and is out of warranty, we may be able to troubleshoot it by phone or email. If it is determined that your part has been damaged in any way during use we will recommend that you purchase a new part.
The BBQ Guru shall not be responsible for any damage or losses, however caused, which may be experienced as a result of the installation or use of this product.
BBQ Guru will only hold returned products for an RMA repair request for a maximum of 90 days. BBQ Guru will make multiple attempts to contact the customer to complete repair process, but if customer does not return BBQ Guru inquiries or indicates they no longer want the product, products will be disposed of at the sole discretion of BBQ Guru after the 90 day period.