CyberQ FAQ and Commonly Asked Questions

My monitoring device shows I am connected to the CyberQ Wi-Fi, but I can’t view the webpages.

  1. The CyberQ may have lost connection after a temporary signal loss. To regain access, power- cycle the CyberQ Wi-Fi by unplugging and replugging the power cord. Check to see that your device(s) reconnect. 

  2. Double check the CyberQ Wi-Fi’s ip address. If you did not reserve a network address when setting up infrastructure mode, your router may assign a different address. 

  3. Interference from other 2.4GHz such as cordless phones and wireless networked devices may cause interference with the CyberQ Wi-Fi and prevent a reliable connection. It is the customer’s responsibility to diagnose the source of the interference and determine which devices need to be turned off or eliminated from the installation. 

Why doesn’t the CyberQ Wi-Fi show up in the list of DHCP clients on my router?

  1. Check to make sure that your router is set to support 802.11g wireless devices. 

  2. Check to make sure that the CyberQ Wi-Fi is set to infrastructure mode and that the SSID, Key, 
and Encryption type all match your router, and that DHCP is turned on 

My router shows the CyberQ Wi-Fi in the client list, but I cannot access the CyberQ Wi-Fi from a computer on the same LAN.

  1. Reset the router and when it comes up, reset the CyberQ Wi-Fi. 

  2. Try updating your router firmware. 

  3. Try a different router. 

I am trying to setup the CyberQ in infrastructure mode. I have verified my settings for SSID, ENCRYPTION and KEY, but no IP address is shown during power up of the CyberQ.

If you have a dual-band router and use the same SSID and password for both bands, change them for the 5GHz band. If your network uses more than one router, make sure the extender routers are set up to be wireless access points (WAPs). Otherwise, the routers may firewall each other.

How do I change the Name (SSID) and Password (KEY) for my CyberQ Wi-Fi?

From the web interface:

  1. Connect using hot-spot mode, enter the CyberQ’s IP address in your browser. 

  2. Click on the Wi-Fi setup tab. 

  3. Change the SSID and the KEY entries. 

  4. Power-cycle the CyberQ. 

  5. From the front panel keys:
  6. Hold down UP and DOWN until SYSTEM SETUP is displayed. 

  7. Press RIGHT until you see WI-FI SETUP. 

  8. Press DOWN until SSID is displayed. 

  9. Press MODIFY/ENTER to modify the SSID. Adjust the value using the UP/DOWN and 
LEFT/RIGHT. When you done changing the value, press the MODIFY/ENTER. 

  10. Press DOWN until KEY is displayed. 

  11. Press MODIFY/ENTER to modify the SSID. Adjust the value using the UP/DOWN and 
LEFT/RIGHT. When you done changing the value, press the MODIFY/ENTER. 

  12. Power-cycle the CyberQ. 

Why can’t I send emails from the CyberQ Wi-Fi?

The CyberQ Wi-Fi must first be linked to a router in infrastructure mode so that it has Internet access. Secondly, the CyberQ Wi-Fi only supports non-SSL SMTP email servers. We have created our own non-SSL SMTP mail server to forward your email alerts to the email address of your choice.

The Email From field must have a valid email address of .com or .net.

I can’t get port forwarding working correctly to allow remote web access. I am successfully connected in infrastructure mode and I have setup incoming TCP requests at port 80 to point to the CyberQ Wi-Fi’s ip address, but I still cannot access it using my public IP address.

Check with your ISP or your router manufacturer, sometimes they block or reserve incoming ports.

If your network setup includes more than one router (usually to extend network range), they can firewall each other. You can link the CyberQ to the router that connects directly to the Internet, or set up the extension router so that its DHCP function is turned off (sometimes called Bridge or AP mode). This can be a complex process and you may have to consult your ISP or router manufacturer.