BBQ Guru Limited Warranty & Return/Repair Policy

To qualify, all returns and exchanges must be accompanied by the original receipt, the original documentation, parts and accessories, plus the original manufacturer packaging. Obtain a return authorization number by emailing your reason for return or exchange with your name, address, email, phone number and date of purchase to customerservice@thebbqguru.com. Failure to follow these instructions or include such items may prevent or delay your refund or exchange. 

Items must be in a condition that permits resale. BBQ Guru will not accept the following items for return: (i) items that have been personalized or customized; (ii) special order items, if not part of the BBQ Guru retail sales offering; (iii) items that have been used, altered or that show wear or damage; (iv) gift cards; (v) services. 

UltraQ controls and fans (2-year limited warranty) BBQ Guru warrants this product to be free from defect in workmanship and materials for a period of 2 years from the date of purchase. 

Pit/food probes, power supply and other accessories (90-day limited warranty) BBQ Guru warrants these products to be free from defect in workmanship and materials for a period of 90 days from the date of purchase. 

Should a product malfunction within the warranty period, obtain a return authorization number as per the aforementioned instructions. If defective, it will be repaired or replaced (at the discretion of BBQ Guru) at no cost. There are no user serviceable parts on this unit. 

This warranty is void if the unit shows evidence of tampering or being subjected to moisture, excessive heat, corrosion, or other misuse, including being used with equipment not made by BBQ Guru. Components with excessive wear or damage due to misuse will not be covered under warranty. 

BBQ Guru shall not be responsible for any damage or losses, however caused, which may be experienced as a result of the installation or use of this product.