Enable port forwarding to allow remote access
Port forwarding is a setting in your router that will direct a request coming in from the Internet to a device or program on your network. This is the technology that enables Web cams and online gaming. The CyberQ only requires a single port to operate, so it is relatively simple to set up.
When your router was installed, you should have been given a way to configure the router. Typically this requires starting up your web browser, and typing in an address like http://192.168.1.1 Another possibility is that the router install program created a shortcut on your desktop.
If you aren’t sure of how to do this or you have forgotten your username or password, consult the manuals for your router or call your ISP. Once you have gained access to your router’s web interface, look for a menu item, a link, or a tab that may be labeled Port Forwarding, or NAT/Gaming, or it may be in a section dealing with firewalls and/or security. For your convenience, we will post a variety of router screen shots in the Support section of our website.
Once you find the port forwarding section, you will probably see a table or grid showing active definitions. The definition will involve an application name, an internal and external port, plus an IP address. Many times, you can select a pre-defined application from a drop-down box; if so, you will want to select HTTP, as the CyberQ responds to Web requests. Port assignments will, at least initially, be set to 80, and the IP address will be the CyberQ’s reserved address.
When you have entered these values and saved them, many times remote access will be up and running. To test, take your smartphone and turn WiFi off so it is running on cellular Internet. Open up a browser and type in the public IP address you got from www.whatismyip.com. With luck, your smartphone will pull up the main CyberQ page, and you will be done.
If the page does not pull up, you need to review the port forwarding settings already in place. Some routers or ISPs reserve port 80 for internal use. In this case, you will have to go to the CyberQ WiFi setup page and change the HTTP port to 8080. Click the Submit Values button and power-cycle the CyberQ.
Now to access the CyberQ, you will have to add :8080 to the end of its network IP. It will look like this: 192.168.1.xx:8080. Once you enter that into your browser, the CyberQ will pop up again.
Switch back to the router intgerface and change the port forwarding definition to use port 8080 and save/apply the change. Test with your smartphone again, this time adding :8080 to your public IP address. If this works, you are done. If not, go back and restore the CyberQ to use port 80.
Sometimes, an ISP – especially DSL providers – give you a cable or DSL modem, and then you add a router. But the unit they give you may also have a router in it. This causes a condition that is a firewall inside a firewall, so that the CyberQ is blocked from receiving remote requests. The same condition can be caused if you use a second router to try and extend WifFi signal to your cooking area.
The first situation can be solved by putting the combination in “bridge mode”, which disables its router functions. Then all router functions happen through your own device and nothing is blocked. The second situation is solved by turning the second router into an “access point” or range extender, so all IP addresses and firewall functions are handled through the main router.
We cannot cover or support every possibility of network configuration. The control software of every router is different, so you'll have to determine how to access the settings yourself. As noted earlier, some ISPs block incoming ports and you will have to contact your ISP to confirm this.
IF YOU HAVE DIFFICULTY GETTING PORT FORWARDING SET UP ON YOUR OWN, WE OFFER REMOTE SUPPORT APPOINTMENTS TO ASSIST YOU WITH THIS PROCESS. PLEASE CONTACT: email@example.com . BECAUSE THIS IS ACTUALLY TECH SUPPORT OF YOUR ROUTER AND HOME NETWORK, WE MAY CHARGE A $50 FEE FOR THIS SERVICE.
We assume no liability for damage done to your network system by trying to get it to function with the CyberQ Wi-Fi. If you are not comfortable with setting up Infrastructure mode, consult someone who is, or use the CyberQ Wi-Fi in Hot-spot mode (as described in section 9) or as a standalone unit.