Enable port forwarding to allow remote access
Port forwarding is a setting in your router that will enable you to access the CyberQ when you are away from home. When the setting is enabled, your router will direct a request coming in from the Internet to a device or program on your network. This is the same technology that enables you to see remote Web cams and participate in online gaming. The CyberQ requires a single port to operate, so it is relatively simple to set up.
Again, you need to access your router’s web interface. Look for a menu item, a link, or a tab that will usually be labeled Port Forwarding, or NAT/Gaming, or it may be in a section dealing with firewalls and/or security.
Once you find the port forwarding section, you will probably see a table or grid showing active definitions. The definition will involve an application name, an internal and external port, plus an IP address. Many times, you can select a pre-defined application from a drop-down box; if so, you will want to select HTTP, as the CyberQ responds to Web requests. Port assignments will, at least initially, be set to 80, and the IP address will be the CyberQ’s reserved address.
When you have entered these values and saved them, many times remote access will be up and running. In order to access your router when you are away from home, you will need to know the Internet address your service provider has assigned your network, called a public IP address. An easy way to find this is to open a browser tab and go to www.whatismypublicip.com. This website will display your current public IP address.
To test port forwarding, take your smartphone and turn WiFi off so it is running on cellular Internet. Open up a browser and type in the public IP address you got from www.whatismypublicip.com. Hopefully, your smartphone will pull up the main CyberQ page, and you will be done.
If the page does not pull up, you need to review the port forwarding settings already in place. Some routers or ISPs reserve port 80 for internal use. In this case, you will have to go to the CyberQ WiFi setup page and change the HTTP port to a different value, like 8080. Click the Submit Values button and power-cycle the CyberQ.
Now to access the CyberQ, you will have to add :8080 to the end of its network IP. It will look like this: 192.168.1.xx:8080. Once you enter that into your browser, the CyberQ will pop up again.
Switch back to the router interface and change the port forwarding definition to use port 8080 and save/apply the change. Test with your smartphone again, this time adding :8080 to your public IP address. If this works, you are done. If not, go back and restore the CyberQ to use port 80.
Sometimes, an ISP – especially DSL providers – give you a cable or DSL modem, and then you add a router. But the unit they give you may also have a router in it. This causes a condition blocking the CyberQ from receiving remote requests. The same condition can be caused if you use a second router to try and extend WifFi signal to your cooking area.
The first situation can be solved by putting the combination in “bridge mode”, which disables its router functions. Then all router functions happen through your own device and nothing is blocked. The second situation is solved by turning the second router into an “access point” or range extender, so all IP addresses and firewall functions are handled through the main router.
We cannot cover or support every possibility of network configuration. The control software of every router is different, so you'll have to determine how to access the settings yourself. As noted earlier, some ISPs block incoming ports and you will have to contact your ISP to confirm this.
IF YOU HAVE DIFFICULTY GETTING PORT FORWARDING SET UP ON YOUR OWN, WE OFFER REMOTE SUPPORT APPOINTMENTS TO ASSIST YOU WITH THIS PROCESS. PLEASE CONTACT: email@example.com . BECAUSE THIS IS ACTUALLY TECH SUPPORT OF YOUR ROUTER AND HOME NETWORK, WE MAY CHARGE A $50 FEE FOR THIS SERVICE.
We assume no liability for damage done to your network system by trying to get it to function with the CyberQ Wi-Fi. If you are not comfortable with setting up Infrastructure mode, consult someone who is, or use the CyberQ Wi-Fi in Hot-spot mode (as described in section 9) or as a standalone unit.